All products on this site are sold and fulfilled by THE WELL-BEING FOUNDATION LTD, trading as BWEN, of Opp. Yesu Amala, Kiguli Road, P.O. Box 150212, Kampala, Uganda. Contact: enquiries@b-wen.com, +256 786 129 994.
Select the product you want and pay through the checkout link, entering the amount shown for your item or your total for several items, and adding your name and what you are ordering in the payment note. Your order is confirmed when we email you to acknowledge it. If we cannot identify what you have ordered, we will contact you before shipping.
Products. Orders ship from Kampala, Uganda. Once we receive your payment we confirm the delivery method, cost and expected timeline by email before dispatch. Delivery times vary by destination and are estimates, not guarantees. Risk in the goods passes to you on delivery.
Services. Workshops, club activations, supply contracts and commissioned programmes are scheduled with you by email after purchase. We agree dates, location, group size and any travel cost before the booking is confirmed. Travel outside the Kampala area may add a cost, which we quote and agree with you in advance. Each service concludes with a written delivery report.
If your order arrives damaged or faulty, or is not what you ordered, email enquiries@b-wen.com within 14 days of delivery with your order details and a photograph where possible. We will send a replacement or issue a full refund, including any return postage we ask you to pay.
Unopened, unused items in their original condition may be returned within 14 days of delivery for a refund of the product price. Return postage for change-of-mind returns is your responsibility. Please contact us before returning anything so we can confirm the return address.
You may cancel a workshop, club activation, supply contract or commissioned programme for a full refund at any time before delivery has begun. If you cancel within 7 days of an agreed delivery date, we may retain costs already committed on your behalf (for example materials bought or travel booked), and we will show you those costs. Once a service is under way, we refund the portion not yet delivered. If we cannot deliver an agreed date, you may reschedule or take a full refund.
Approved refunds are issued to your original payment method, normally within 5 to 10 business days of us receiving the returned item or agreeing the cancellation.
You may cancel a product order for a full refund at any time before it has been dispatched. Email us as soon as possible and we will confirm.
For hygiene reasons, certain opened items cannot be returned as a change of mind. This never affects your rights in respect of damaged, faulty or incorrect goods.
Our products are educational materials. They are not medical devices and do not provide medical advice or diagnosis. Where liability cannot be excluded by law, our total liability for any order is limited to the amount you paid for that order.
These terms are governed by the laws of Uganda. Nothing in them removes any consumer right you have under the law of your own country that cannot be waived by agreement.
Questions about an order, a return or these terms: enquiries@b-wen.com or +256 786 129 994, Monday to Friday, 9:00–17:00 EAT.